Pay Scale- Classified

Pay Grade- 9   $23.35/$28.00/$32.65

Primary Purpose:

Perform Tier III technical support, both remotely and on-site.

Solve complex computer hardware and software issues as reported to the Helpdesk.

Work on major projects in the Technology Department to completion including installing and maintaining computer equipment and network and software applications throughout the district.

Provide direct technical support to Technician I and Technician II staff.

Qualification Guidelines:

Education/Certifications:

High school diploma or GED

Computing Technology Industry Association (CompTIA) A+ Certification (preferred)

Knowledge of Windows, Linux, Unix, and other common operating systems (preferred)

Experience:

Three years’ or more of work experience installing, maintaining, and repairing computers and peripherals and execution of projects to successful completion

Experience supervising others (preferred)

Special Knowledge/Skills/Abilities:

Ability to understand complex projects as defined and execute completion of same projects with limited guidance

Ability to research new technologies and practices needed to support learning environments Ability to remotely provide support, diagnose, and remedy complex user issues via remote services through the VISD Helpdesk

Knowledge of computer workstation setup

Knowledge of computer hardware and software applications

Ability to install, maintain, and repair computers and peripherals, including printers, modems, scanners

Ability to install and maintain network cables and hardware

Ability to diagnose problems and perform repairs

Supervisory Responsibilities:

None

Mental/Physical/Environmental Demands:

Tools/Equipment Used: Standard office equipment including personal computer and peripherals; hand tools and test instrumentsfor electronic repairs and cable installations. Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting Motion: Climbing,stooping, bending, and kneeling; frequent use ofsmall hand tools and electronic test equipment

Lifting: Occasional light lifting and carrying (less than 15 pounds)

Environment: May work prolonged or irregular hours; frequent districtwide travel; may be required to be on-call 24 hours a day

Mental Demands: Work with frequent interruptions; maintain emotional control under stress; communicate effectively and professionally at all times

Major Responsibilities and Duties:

Helpdesk

1. Provide helpdesk services and respond to complex user issues.

2. Provide remote technical support services assisting with complex hardware and software issues.

3. Respond on-site to complex issues requiring higher level support.

Projects

4. Assist in project planning with departmental leadership.

5. Complete projects as directed by Helpdesk Manager and with guidance and support of other technicians.

6. Install and upgrade computers and peripherals throughout the district.

7. Install network cabling and network peripherals throughout the district.

8. Relocate computer hardware, peripherals, and equipment as needed.

9. Install and configure software as needed.

10. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

Equipment Repair and Maintenance

11. Diagnose and repair equipment, including printers, terminals, and personal computers. 12. Service equipment according to established preventive maintenance schedule.

13. Maintain accurate updated records of preventive maintenance.

14. Maintain accurate records of time and materials required to perform repairs and service.

Safety

15. Operate tools and equipment according to prescribed safety procedures.

16. Follow established safety procedures and techniques to perform job duties, including lifting, climbing, and carrying.

17. Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.

Other

18. Provide indirect supervision and direct support to Computer Technician I and II staff based upon assigned learning community.

19. Provide guidance to Computer Technician I and II staff in the resolution of customer service and technical problems using the proper implementation and interpretation of procedures.

20. Respond to after-hours emergencies as needed.

21. Schedule work order assignments for technicians within their assigned learning communities.

22. Comply with policies established by Federal and State Law, State Board of Education rule, and Local Board policy.

23. Perform other duties as assigned.